Shazam on Android FAQs

This document was last updated for Android 2.0 on 12th July 2010.

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What's new in Shazam 2.0 on Android?

In addition, our premium application - Encore, features:

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How do I find out which version of Shazam I have?

On the home screen, touch the MENU button and select Settings. Scroll down to the bottom of the screen and touch the About Shazam option to find out which version you have.

How do I get Shazam on Android?

If you’ve never installed Shazam before, it’s very easy. Open Android Market on your device then search for Shazam. From there you can simply click 'Install'.If you already have an earlier version of Shazam

from Android Market installed on your device, open Android Market on your device then search for Shazam. From there you can simply click 'Update'.

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Which devices does it work on?

Shazam works on Android devices from version 1.5 of the Android OS up to and including the latest Android 2.2 OS.  2.2.

Shazam requires a microphone to hear and Tag playing music

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How can I tell which version of Android OS I have?

On your device open “Settings” then “About phone”. Toward the bottom of the page (you may have to scroll), it will list “Firmware Version” or “Android Version”.

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Will I lose my tags if I update?

Your Tag List will be retained when you update. However, please ensure that you don't delete the current version of Shazam before updating.

You’ll only lose your Tag List if you delete the free version of Shazam from your device.  We’re constantly improving the Shazam service and aim to implement features to make it easy for users to import tags from Shazam to Shazam Encore.

Once you’ve upgraded to the premium version of our application, your free application will automatically include unlimited tagging and Recommendations.

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Will Shazam for Android work in other languages?

Shazam 2.0  supports the following languages:

English, German, French, Spanish, Spanish (LATAM), Dutch, Czech, Polish, Chinese (Traditional and Simplified) and Russian (new in V2.0)

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I'm not an English language speaker and my version of Shazam isn't in English. Why do I still see content in English in biographies and reviews?

Wherever possible we supply relevant content such as reviews and biographies. Where we do not have a localised version, we have chosen to give you the English content rather than nothing at all.

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How much does Shazam on Android cost?

When you download Shazam 2.0 you will be given a 7 day free* trial with unlimited access to full features and functionality. When your 7 day trial ends, you can continue using Shazam for free* with limited features and tagging; or pay once for Shazam Encore to enjoy additional features: unlimited Tagging, Tag Chart, Recommendations, Artist Bios, Reviews and Discographies.

There are two versions of the application on Android Market.

*Standard operator data charges apply.

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I’m not based in the United Kingdom, why is the Shazam Encore not shown in my local currency?

This is a limitation of Android Market/Google Checkout. Shazam on Android is built in London, United Kingdom and because we publish the app here, the price on the market is fixed in Pounds Sterling.

If you are not based in the UK, Google Checkout will show an estimate of the local price which will be charged to your credit card before you complete your purchase. The price will only be an estimate as your credit card company may charge a small surcharge

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Why is Shazam deciding to charge for the application when it's been free all along?

Shazam will continue to support its free application on tAndroid Market. We've always put our customers first and have had fantastic feedback from them on what they would like to see in Shazam. We built Shazam Encore so we could include many of the features that our fans have requested and from what our research tells us, our users are happy to pay a one-off fee for the extra features.

We’ve also not forgotten about our users from the early days, so if you’ve been using Shazam before 13th July 2010, you’ll still get unlimited tagging when you update to Shazam 2.0. This offer if limited to your current device.

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I’ve upgraded to Shazam Encore, I have 2 Shazam applications now, do I need both?

Shazam Encore is a separate application and you don’t need to keep Shazam if you have upgraded, but you will lose any tags which you have made in Shazam. We’re working on a mechanism to import your Tag History from Shazam to Shazam Encore, so if that is of interest, we suggest you keep Shazam for now.

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The video on YouTube is not by the artist I Tagged. Why?

We carry out a lookup on YouTube and we get the best match. However, we rely on YouTube to maintain their content and ensure the appropriate videos appear with the right tags.  

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Why can’t I link my Facebook or Twitter Accounts?

You can link your Facebook or Twitter accounts to Shazam when you first choose to share your Tag details with your friends and followers. At this point, you will be presented with a Facebook Connect or Twitter OAuth where you can enter your login details. Once you’ve linked your social network accounts, you will not need to do it again.

You can disconnect your social networks from Shazam by going into Settings>  Scroll down to Social and Logout of your Facebook or Twitter accounts.  

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How do I delete and re-install the application?

To delete Shazam from your device,go to Setting > Application Settings > Manage Applications. Click on Shazam and on the Application Info Screen click 'Uninstall'.

To re-install the application at a later date, simply visit Android Market, search for Shazam, and select Install – in the same way as before.

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I don't have an Android device, can I still get Shazam?

Shazam is available across a wide range of handsets and Mobile Application Stores. Visit the Get Shazam page on our website for more info.

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How big is the application?

The application file size is approximately 2MB when installed, and a little less to download.

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How much data will I use?

To Tag a track Shazam will record and send data from your device and receive tag information and artwork which will normally total around 55KB of data. The audio recording is not stored permanently on the handset. The total amount of data you will download will be dependent on the number of times you view the page and what's displayed on the page. You'll use anything between 1KB and 30KB when you download an advert.

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If I am still encountering problems, where can I contact support?

You can contact Shazam's Android Support here.

You can also follow Shazam on Twitter for music news and support issues.  

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