Shazam on Android FAQs

This document was last updated for Android 1.2 on 26th November 2009

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How do I find out which version of Shazam I have?

When on the main screen press the 'MENU' button and select the 'About' option. Your version number is shown under the Shazam logo.

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What's new in Shazam 1.2 on Android?

Shazam 1.2 fixes the ‘You Tube’ viewing that was broken after OS release 1.5, support for all screen sizes and the addition of both Traditional and Simplified Chinese language variants.

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How do I get Shazam on Android?

If you have never installed Shazam before, getting Shazam is very easy. Open Android Market on your device then search for Shazam! From there you can simply click 'Install'.

If you already have an existing version of Shazam 1.x installed, open Android Market on your device then search for Shazam! From there you can simply click 'Update'.

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Which phones does it work on?

Shazam works on all generations of Android devices up to and including OS release 2.0.

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Will I lose my tags if I update?

Your Tag List will be retained when you update. However, please ensure that you don't delete the current version of Shazam before updating.

Your tags are also held on our servers, and we hope to offer a synchronisation feature in the future.

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Will Shazam for Android work in other languages?

We support the following languages: English, Japanese, German, French, Dutch, Spanish, Italian, Czech, Latin American Spanish, Polish and Chinese (both Simplified and Traditional).

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How much does Shazam on Android cost?

Shazam is a free application on the Android Market.

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The video on YouTube is not by the artist I Tagged. Why?

We do a lookup on YouTube and we get the best match. We depend on the content in YouTube to be properly Tagged for us to check this.

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How do I delete and re-install the application?

You can delete Shazam from the device.

Go to Setting > Application Settings > Manage Applications. Click on Shazam and on the Application Info Screen click 'Uninstall'.

To re-install the application at a later time, simply visit the Android Market, search for Shazam, and select Install, just as you did the first time.

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I don't have an Android device, can I still get Shazam?

We offer a number ofother services and apps which can be explored on the Get Shazam! page on our website.

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How big is the application?

The application file size is approximately 384KB when installed, and a little less to download.

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How much data will I use?

To Tag a track Shazam will record and send from your device a data packet of about 18KB. The audio recording is not stored permanently on the handset. The tag information and artwork we then send to your handset normally uses around 55KB of data. The total amount of data you will download will be dependent on the number of times you view the page and what's displayed on the page. You'll use anything between 1KB and 30KB when you download an advert.

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If I am still encountering problems, where can I contact support?

You can contact Shazam's Android Support here.

You can also follow Shazam on Twitter for music news and support issues.

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