Shazam on Android: Frequently Asked Questions

This document was last updated for Android 3.2.1 on 28th June 2011.

What's new in Shazam 3.0 on Android?
Sponsored App : Unlimited Tagging
How does the Unlimited Tagging Work?
Shazam Friends
How do I get Shazam on Android?
Which devices does it work on?
How can I tell which version of Android OS I have?
Will I lose my Tags if I update?
Will Shazam for Android work in other languages?
I'm not an English language speaker and my version of Shazam isn't in English. Why do I still see content in English in biographies and reviews?
How much does Shazam on Android cost?
I've upgraded from Shazam to Shazam Encore will I lose my Tags?
I’m not based in the United Kingdom, why is Shazam Encore not shown in my local currency?
I’ve upgraded to Shazam Encore, I have 2 Shazam applications now, do I need both?
The video on YouTube is not by the artist I Tagged. Why?
Why can’t I link my Facebook or Twitter Accounts?
I'm trying to share a Tag on Facebook, but the Facebook isn't working on my device.
How do I delete and re-install the application?
I don't have an Android device, can I still get Shazam?
How big is the App?
How much data will I use?
If I am still encountering problems, where can I contact support?What is offline tagging and how can I use it?
How do I place a Shazam Widget on the home screen?
How do I Tag a song from the Widget?
I've seen a Track I like on the Widget Tag Stream, how can I add it to my Tags?
How do I remove the Shazam Widget from my home screen?
How much data will the Widget use?
How can I stop Shazam from rotating to landscape mode every time my device changes orientation?
I used to have unlimited tagging, but I've switched devices and lost my unlimited tagging. Can I get it back?

What's new in Shazam 3.2.1 on Android?

• App Music Previews: Instantly listen to clips of music you and your friends have Shazam’d
• New look Tag Results screen
• Location feature in Tag result to help you remember where you where when you Shazam’d a song

In addition, our premium application - Encore, features:

• Unlimited tagging
• Recommendations
• Listen to full length tagged tracks on Spotify

All Shazam on Android users regardless of the version your running or region will receive unlimited tagging from the 20^th April 2011. This promotion will run until 1^st Jan 2012 after which your free application may revert back to 5 tags per month.

All you have to do is open the Shazam app and Tag a track – at this point, we will send down the necessary configurations needed to enable your Shazam application to get unlimited tagging.  Note: Shazam recommends upgrading to the latest version available on the market place (currently V3.0) as we constantly update our application with new features and bug fixes.

No. After the sponsored application promotional period has expired, your application will revert back to its original status. If your one of the early shazammers who were granted unlimited tagging on your device, you application will revert back to this status.

You can check the message displayed on your Payment Status – this can be found by selecting “Menu>Settings> and then tap on the Payment Status list item.

If you’ve been granted unlimited tagging prior to the Sponsored App promo, your payment status should say:  “We’ve given you unlimited tagging on this specific device for being with us from the early days!”

 

 

Shazam Previews:

Why am I not able to see previews for my Tag Results?

Shazam on Android supports the preview feature in the following regions: United Kingdom, United States of America, Germany, France, Switzerland and Austria. We are working on adding support for other regions in the near future.

 

New look Tag Results Screen:

The tag results used to have biography as one of the add-ons – has this been taken out with the latest release? No – we’ve combined the Artist Discography and Biography into one single add-on with a new user interface. You will find a combined version of Artist Discography and Biography under the add-on Discography.

Shazam Friends

 

Setting up Shazam Friends is simple; all you need is a Facebook account and you're ready to go.

Simply tap on the “Friends” Tab within Shazam and select the “Facebook Connect” button to get started. After successfully logging in to Facebook and granting the necessary permission, you’ll be setup on Shazam Friends.

Shazam will start showing you a feed of Tags discovered by your friends if they've also setup Shazam Friends.

When you setup Shazam Friends, we will send you an email welcoming you to Shazam and in the future we will use this email address to keep you up-to-date with the latest news on Shazam and it’s feature updates.

This permission allows Shazam to provide you with a real-time Tag feed of your Friends music discoveries as well as share your Tags with your Friends.

No, Shazam Friends only works if you have an active Facebook account. We may introduce features in the future that will allow you to setup and use Shazam Friends without using Facebook.

Once you’re in the Friends Tab, tap the menu button on your device and select “Friends List”. This will take you to a list of Friends on Facebook  - if your friends have setup Shazam Friends, they will have the Shazam Icon next to their names.

Once you’re in the Friends Tab, tap the menu button on your device and select “Friends List”. This will take you to a list of your Facebook Friends. Within the Friends List, you can tap the Menu button on your device which will give you the option to Invite Friends.

You can also invite friends by tapping on a friend’s name that isn’t using Shazam Friends and selecting “Message Friend”.

You can tap on your Friends name within the Friends Feed and see a list of Tags they've discovered. You can also go into the Friends list (tap the menu button within the Friends tab and select “Friends List”) and tap on your friend’s name who has also setup Shazam Friends in order to see their tag list.

You can refresh your Friends Feed by selecting the Menu button on your device and then selecting the “refresh” option.

You can load older Tags by scrolling down to the bottom of the current feed and selecting “Load More”. You’ll have this option until there are no more previous Tags to load.

You can do all the things you can normally do with a song you’ve discovered via Shazam (Buy on Amazon, watch the music video, learn more about the artist, view lyrics where available, and add it to your own Tag List).

Note: If you are an Encore user, you can listen to the track via Spotify in available countries.

Yes, you can do this by tapping on the Settings Tab, selecting the "Shazam Friends" list item. This will take you to the settings screen for Shazam Friends where you can turn off the "Share Tags with your Friends" check box. This will stop your friends seeing all your tags including ones you've tagged in the past, but still allow you to see Tags from your friends if they are sharing their Tags.

You can disconnect from Shazam Friends at anytime by going into Setting, tapping on the "Shazam Friends" list item and selecting "Disconnect". This will log you out of Shazam Friends, but still allow you to use Shazam in the normal way.

No, they've been grouped under one list item called "Share" within the Tag Results Page. If you select the Share list item, you can share your discoveries the normal way.

No, they will not automatically appear on Facebook, they will show up on your Friends Feed within the Shazam App only, and on your friends feed if they have Shazam and have setup Shazam Friends.

 

How do I find out which version of Shazam I have?

On the home screen, touch the MENU button and select “Settings”. Scroll down to the bottom of the screen and touch the “About Shazam” option to find out which version you have.

If you’ve never installed Shazam before, it’s very easy. Open Android Market on your device then search for Shazam. From there you can simply click “Install”.  If you already have an earlier version of Shazam from Android Market installed on your device, open Android Market on your device then search for Shazam. From there you can simply click “Update”.

Shazam works on Android devices from version 1.6 of the Android OS up to and including the latest Android 2.3 OS.

Shazam Encore works on Android devices from versions 1.6 of the Android OS up to and including the latest 2.3 OS.

Shazam requires a microphone to hear and Tag playing music.

On your device open “Settings” then “About phone”. Toward the bottom of the page (you may have to scroll), it will list “Firmware Version” or “Android Version”.

Your Tag List will be retained when you update. However, please ensure that you don't delete the current version of Shazam before updating.

You’ll only lose your Tag List if you delete the free version of Shazam from your device.  We’re constantly improving the Shazam service and aim to implement features to make it easy for users to import tags from Shazam to Shazam Encore.

Once you’ve upgraded to the premium version of our App, your free App will automatically include unlimited tagging and Recommendations.

Shazam 3.0 supports the following languages:

English, German, French, Spanish, Spanish (LATAM), Dutch, Italian, Czech, Polish, Chinese (Traditional and Simplified), Russian, Japanese and Korean.

Wherever possible we supply relevant content such as reviews and biographies. Where we don't have a localised version, we have chosen to give you the English content rather than nothing at all.

There are two versions of the application on Android Market.

• Shazam – The free* version of the App with unlimited tagging until the 1/1/2012, after which the app will revert to the standard 5 Tags per month.  This version of Shazam includes Sponsor messages and advertising.
• Shazam Encore – The premium version of the App with unlimited tagging and additional features priced at £2.99, €3.99, $4.99 USD. Shazam Encore does not include 3^rd party advertising.

*Standard operator data charges apply.

No. We've introduced a new feature in Shazam Encore that will import your Tags from Shazam on startup. The import should take about 5-10 seconds.

Once you've upgraded to Encore, your free App will automatically include unlimited tagging and Recommendations.

I’ve upgraded to Shazam Encore, I have 2 Shazam applications now, do I need both?

Shazam Encore is a separate application and you don’t need to keep Shazam if you have upgraded, but Shazam and Shazam Encore will share tag results between both apps if you would like to keep both.

We carry out a lookup on YouTube and we get the best match. However, we rely on YouTube to maintain their content and ensure the appropriate videos appear with the right Tags.

You can link your Facebook or Twitter accounts to Shazam when you first choose to share your Tag details with your friends and followers. At this point, you will be presented with a Facebook Connect or Twitter OAuth where you can enter your login details. Once you’ve linked your social network accounts, you will not need to do it again.

You can disconnect your social networks from Shazam by going into Settings> Scroll down to Social and Logout of your Facebook or Twitter accounts.

The Facebook Connect SDK only works on Android OS 1.6 or higher. It is likely that you are Android 1.5 on your device. You might be able to upgrade to a newer version of Android through the manufacturer website.

To delete Shazam from your device, go to Setting > Application Settings > Manage Applications. Click on Shazam and on the Application Info Screen click 'Uninstall'.

To re-install the application at a later date, simply visit Android Market, search for Shazam, and select “Install” – in the same way as before.

Shazam is available across a wide range of handsets and Mobile Application Stores. Visit the Get Shazam page on our website for more info.

The App file size is approximately 3MB when installed, and a little less to download.

To Tag a track Shazam will record and send data from your device and receive tag information and artwork which will normally total around 55KB of data. The audio recording is not stored permanently on the handset. The total amount of data you will download will be dependent on the number of times you view the page and what's displayed on the page.

You can contact Shazam's Android Support here.

You can also follow Shazam on Twitter for music news and support issues.

Offline tagging is a feature on Shazam and Shazam Encore that allows you Tag even when you are out of data coverage. Shazam will store the Tag for you locally which you can then submit for identification when you're back in data coverage.

Install Shazam and then press down on the home screen. This will bring up a screen called "Add to Home Screen". Select Widgets as the option and then select Shazam from the list of available Widgets.

Once you've placed with Widget on the Home screen, selecting the Shazam logo on the left will launch Shazam in listening mode. If you have Shazam Free and Shazam Encore installed on your device, the Shazam Widget will always treat Shazam Encore as your primary application.

Tap on the song text and this will show you a shortcut menu. From here you can tap the “plus” icon to add the track to your Tag list. Once you've successfully added a track from the Tag Stream, the icon will change to a tick icon. If you want to return to the Tag Stream, just tap on the track text.

You can remove the Shazam Widget at anytime by pressing down on the Widget and then dragging it to the "Trash" icon at the bottom of the home screen. This will remove the Widget from your home screen.

The Shazam Widget will use approximately 5KB of data per hour whilst active and 3.2MB of data per month.

Just switch off auto rotation in the device settings. To do this, go to Settings > Display and uncheck check the "Auto-Rotation” option.

Yes. Users who've downloaded and setup Shazam prior to 14th July 2010 can now keep their unlimited tagging status when switching to a new Android device. Your application purchases are tied to your Google Account and can be installed an unlimited amount of times on any Android device with no charge by simply visiting My Downloads. Note: free applications are not saved to My Downloads after you remove them.

If you change devices, you can install previous purchases by making sure you sign into your device with the same Google Account you used on your previous phone.

Trouble finding your IMEI?

1. • If you still have the original device, the IMEI number can be found under Android Settings> About Phone> Status > IMEI.
   • The IMEI will be printed on a label on the device, usually under the battery.
   • Your carrier may also give you this information from their records if you have sold your device or lost it.
2. Launch Shazam on your new device and click on Settings>About Shazam
3. Click the email address link (android.support@shazamteam.com). This will open up a pre-populated support email using your preferred email client.
4. Change to Subject text to "Android: Transfer Unlimited Tagging"
5. At the top of the mail, enter the IMEI number of your old device which was granted unlimited tagging.
6. Select Send

If our records indicate you were granted unlimited tagging on your old IMEI, we will transfer the same status over to your new device. Please note: your old device will be reverted back to limited user status.