Shazam on BlackBerry. Frequently Asked Questions.

 

How do I find out which version of Shazam I have?

To find out which version of Shazam you have installed, start the application and go to the 'Options' menu on your device. Product version information is provided under the 'About' link.

Will I lose my Tags if I update?

Your Tag List will be retained if you update but please ensure that you don't delete the current version of Shazam before updating.

How do I get all the features and unlimited tagging?

Download the new app and simply click "Pay Now" to upgrade to the full version.

The video on YouTube is not by the artist I tagged. Why?

We carry out a lookup on YouTube to get the best match. However, we depend on the content on YouTube to be properly tagged for us to check this.

I've heard there are lyrics in the app but I can't see them. Why?

Lyrics are licensed to us and our suppliers on a territory-by-territory basis. So it is most likely that we do not yet have an agreement to display lyrics in your territory.

What languages are supported?

Shazam supports: English, French, Italian, German, Spanish and Portuguese (both European and Brazilian forms).

I'm not an English language speaker and my version of Shazam isn't in English. Why do I still see content in English in biographies and reviews?

Wherever possible we supply relevant content such as reviews and biographies. Where we do not have a localised version, we have chosen to give you the English content rather than nothing at all.

 

Trouble Shooting

I can't Tweet my Tag

To successfully post to Twitter you need to enter your username and password. If you have not entered them yet, or your settings aren't correct, then you will be prompted to enter them when you press 'Tweet this Tag'. If there's an error contacting Twitter then we'll report that to you when we advise you that we couldn't tweet.

My Facebook Posts are not working

When you authorize Shazam to post to Facebook - it's imprtant that you choose allow on BOTH the screens that you are shown, else the App might show 'signed in ' but it does not have rights to post content

I keep getting an error message saying xx1204. What can I do?

You need to check and change the permissions on your BlackBerry device.

Follow these instructions:

  1. Keep pressing escape to close the application
  2. Options > Advanced Options > Applications > Scroll to Shazam > press Menu button and select Edit.
  3. Make sure all of these show ALLOW:
  4. CONNECTIONS
  5. INTERACTIONS
  6. USER DATA
  7. Remember to press SAVE.
  8. Rerun Shazam to set up and use!

I keep getting an error message saying xx1161? What can I do?

This error is normally to do with connection to the network. If you haven't successfully installed Shazam then from the Setup screen go Options > Network Status.

If Shazam is installed then go Options > Settings > Network Status. Reply 'Yes' to the prompt. Shazam will show you how your BlackBerry is connected and give you the status. For errors, contact blackberry.support@shazamteam.com.

Phone Not Supported.

We identify phone model via browser.  Check that the following is configured:

Check your browser settings whilst still in the browser screen as follows: Go Options > Browser Configuration > Browser Identification > [make sure you chose BlackBerry] > exit browser > re-start Shazam application -> menu > settings -> check for upgrade.

How much data will I use?

To Tag a track Shazam will record and send from your device a data packet of about 20KB. The audio recording is not stored permanently on the handset. The tag information and artwork we then send to your handset normally uses around 50KB of data. The total amount of data you will download will be dependent on the number of times you view the page and what's displayed on the page.

When selecting Share and picking Email, PIN or SMS - nothing happens. Why?

You need to check and change the permissions on your BlackBerry device. Follow these instructions:

  1. Keep pressing escape to close the application
  2. Options > Advanced Options > Applications > Scroll to Shazam > press Menu button and select Edit.
  3. Make sure USER DATA is set to ALLOW
  4. Remember to press SAVE.
  5. Rerun Shazam to use!

I have paid for Shazam on my device, do I have to pay again if I change my device?

Under the terms of our end user licence you do have to buy Shazam on each different device you want to use it on.