Shazam on Nokia Frequently Asked Questions
How do I find out which version of Shazam I have?
To find out which version of Shazam you have installed, start the application and go to the 'Options' menu on your device. Product version information is provided under the 'About' link.
The video on YouTube is not by the artist I tagged. Why?
We carry out a lookup on YouTube toget the best match. However, we depend on the content in YouTube to be properly Tagged for us to check this.
I've heard there are lyrics in the app but I can't see them. Why?
Lyrics are licensed to us and our suppliers on a territory-by-territory basis, So it is most likely that we do not yet have an agreement to display lyrics in your territory.
I'm not an English language speaker and my version of Shazam isn't in English. Why do I still see content in English in biographies and reviews?
Wherever possible we supply relevant content such as reviews and biographies. Where we do not have a localised version, we have chosen to give you the English content rather than nothing at all.
How much data will I use?
To Tag a track Shazam will record and send from your device a data packet of about 4KB. The audio recording is not stored permanently on the handset. The tag information and artwork we then send to your handset normally uses around 55KB of data. The total amount of data you will download will be dependent on the number of times you view the page and what's displayed on the page. You'll use anything between 1KB and 30KB when you download an advert.
I have paid for Shazam on my device, do I have to pay again if I change my device?
Under the terms of our end user licence you do have to buy Shazam on each different device you want to use it on.
Are credit card payment instructions available in any language other than English?
Yes. Shazam's payment partner currently translates their service into English, German, French and Spanish. Danish, Finish, Norwegian and Swedish versions are currently in development. The language displayed is determined by your device settings. If you device is set to a language other than those supported, the payment screen will automatically default to English.
Troubleshooting
Cannot delete Shazam
This relates to a problem with Themes on the device. If you have set your device to use the Shazam theme, reset it to use a different one. Then download the new application. The new version will replace the older app and you will be able to delete it if you wish.
Can't Tweet Tag
To successfully post to Twitter you need to enter your username and password. If you have not entered then yet, or your settings aren't correct, then you will be prompted to enter them when you press 'Tweet this Tag'. You can also re-enter or clear your settings at any time by clicking on the blue disclose arrow on 'Tweet this Tag'.
If there's an error contacting Twitter then we'll report that to you when we advise you that we couldn't tweet. In this case you will need to be patient whilst Twitter resolves their problems!
Can't post Tag to Facebook
To successfully post to Facebook you need to enter your username and password. If your have not entered them yet, or your settings aren't correct, then you will be prompted to enter them when you press 'Post to Facebook'.
Cannot connect to firewall
(Also see Cannot execute file due to security reasons above.) It is most likely that you are using WIFI and your internet access is being blocked by a firewall's security settings. Try using your network data connection instead.
Where will the application be stored on my device?
When you download files to your device, you will be prompted to select a location in which to save the downloaded file.
Cannot install new app / uninstall old app
(Also see Cannot delete Shazam above) This relates to a problem with Themes on the device. If you have set your device to use the Shazam theme, reset it to use a different one. Then download the new application. The new version will replace the older app and you will be able to delete it if you wish.
Application downloaded but the file seems to be corrupted.
Please try downloading the app from OVI Store again. If you still find that you're having problems, contact Shazam Customer Service here.
Foreign characters and accents aren't displaying properly when language settings are changed.
This issue was resolved in Version 2.2.1. If you have an earlier product, please download the latest version available on the OVI Store (also see FAQ above relating to non-display of Hebrew).
If I am still encountering problems, where can I contact support?
You can contact Shazam's Support here.
You can also follow Shazam on Twitter for music news and support issues.
