Shazam on iPhone FAQs

All new Tagging screen that responds to the sounds around you
Tagging without coverage? Shazam now matches automatically when you next have a connection
Search My Tags – scroll up to the top of the My Tags to search for artists, titles, tag dates and tag locations
Share tags on Google+
For VoiceOver users, Shazam now has a “magic tap”: start tagging immediately with a two-finger double-tap from anywhere in the app

Shazam 5.0 feature:

Lightning fast tagging and recognition
Instant listening on start-up
Start-up time over a second quicker
Editable tweets – as requested! (iOS5)
Smoother, more responsive navigation and scrolling
Shazam Friends feed works even faster
Improved sync on LyricPlay - see streaming lyrics in time to the music
New language support: Korean and Brazilian Portuguese

In Addition Shazam Encore features:

No advertising banners
Links to Spotify (Spotify territories only, currently: AT, BE, CH, DE, DK, ES, FR, NL, NO, FI, SE, UK, US)
Create Pandora Station from your tag (US only)

(SHAZAM)^RED has the same features as Shazam Encore, plus:

20% of the purchase price is contributed to HIV and AIDS programs in Africa.

Compatibility

Which iOS Devices are supported?

Shazam v5.5 is compatible with the latest update to iOS and compatible with minimum iOS 6.0

Shazam v5.5 is compatible with iOS devices:

iPhone models: 3GS, 4, 4S, 5
iPod touch models: 3rd Generation, 4th Generation
iPad: 2,"New iPad" and Mini. Shazam runs as an iPhone app.
Note: Shazam requires the processors compatible with the ARMv7 standard. Current devices are

What if I have an earlier version of Shazam and my device isn’t compatible with the new version?

The earlier (v4) version of the app will continue to function for tagging, though over time compatibility with 3rd party services e.g. Facebook and Spotify may reduce as it will not be possible to keep their functionality up to date.

Additionally it is important to keep a full backup of your device on iCloud or in iTunes on a desktop computer as it will no longer be possible to get this version from iTunes and Shazam are unable to supply the app directly.

Shazam Friends

How do I setup Shazam Friends?

Setting up Shazam Friends is simple; all you need is a Facebook account and you're ready to go.

Simply tap on the Friends Tab within Shazam and select the Facebook Connect button to get started. After successfully logging in to Facebook, you'll be asked to Link your Device to Shazam and you're ready to go.

Shazam will start showing you a feed of Tags discovered by your friends if they've also setup Shazam Friends.

I don't have a Facebook account - can I still use Shazam Friends?

No, Shazam Friends only works if you have an active Facebook account. We may introduce features in the future that will allow you to setup and use Shazam Friends without using Facebook.

I'm not seeing any Tags in my Shazam Friend Feed, how can I tell if my friends have setup Shazam Friends?

Within the Friends Tab, tap on the Friend List tab - found on the top left hand corner within the Friends Tab). This will show you a list of your Facebook Friends. If you're Friends have also setup Shazam Friends, you will see a Shazam Icon next to their name.

How can I invite my Facebook Friends to setup Shazam Friends?

Navigate to your Friends list by tapping on the Friends Tab and then tap “Friends List” – and scroll down to “Invite Friends”. Tap on a Friend's name that doesn't have a Shazam icon next to it and tap the "message friend" button. This will open up a pre-populated email which you can send out to your friends.

How can I view individual profiles of my Friends and see their Tag List?

You can tap on your Friends name within the Friends Feed and see a list of Tags they've discovered. You can also go into the Friends list and tap on a friend’s name, this will show you a list of Tags they've discovered.

How can I refresh my Friends feed?

You can refresh your friends feed by scrolling to the top of the feed in the Friends Tab and then pulling the list further down. This will fetch the latest tags from your friends.

What can I do with a Tag from my Friend?

You can preview your friends music discoveries, add their tags to your own tag list as well as learn more about the track, watch videos, read reviews, see lyrics and find out about artist tour date. If you like the track you can buy the track from iTunes.

Can I stop sharing tags with my Facebook friends, but still see what they are tagging?

Yes, you can do this by tapping on the Settings Tab, selecting the "Shazam Friends" list item. This will take you to the settings screen for Shazam Friends where you can turn off the "Share Tags with your Friends" toggle button. This will stop your friends seeing all your tags including ones you've tagged in the past, but still allow you to see Tags from your friends if they are sharing their Tags.

How can I stop using Shazam Friends altogether, but still use Shazam?

You can disconnect from Shazam Friends at anytime by going into Setting, tapping on the "Shazam Friends" list item and selecting "Disconnect". This will log you out of Shazam Friends, but still allow you to use Shazam in the normal way.

If I setup Shazam Friends, will all my tags be automatically shared on Facebook?

No, they will not automatically appear on Facebook, it will show up on your Friends Feed within the Shazam application only and on your friends feed if they have Shazam and have setup Shazam Friends.

Upgrading & Supported Languages

I've paid for Shazam Encore and recently switched to a new iPhone e.g. moved from AT&T to Verizon. do I have to buy Shazam Encore again?

No. iTunes can automatically sync the Shazam Encore application from your iTunes library allowing you to use Shazam Encore without purchasing it again.

Steps to backup and re-sync your applications

via iTunes:

Plug in your original iPhone to iTunes and make sure you select "Sync" to backup your applications & data.
On your new iPhone, login to the App Store application using your existing iTunes account.
Connect your new device to iTunes on your Mac or PC and wait for your new device to Sync to your iTunes library.
Navigate to the "Apps" tab and make sure the "Sync Apps" checkbox is ticked.
Under "Devices" in the left navigation bar in iTunes, highlight your new iPhone device and "right-click" on the mouse (NOTE: if you're using a Mac, a right-click can be done by selecting CTRL) and select "Restore from Backup"
This will restore all your applications including Shazam Encore as well as your music Tags.

Note: Just syncing your device many not transfer your payment status over to your new application, so Shazam always recommends selecting "Restore from Backup" in order to successfully transfer your Shazam Encore application.

via iCloud:

if you were using iCloud on your old device and had performed a full backup, you can restore that backup to your new device when you set it up. This will restore Shazam with your purchase of Encore (unlike simply downloading again from the App Store).

I've updated my Shazam app to v5 and had paid for Encore previously via in-app payment, but I'm now seeing ads, how so I make them go away?

If you made a Lifetime purchase of Encore, simply open up Shazam, go to Settings -> Upgrade to Encore and tap "Restore Purchases". You will be prompted for your iTunes password, and you will need to be signed into the same iTunes/App Store account as you used when you purchased Encore.

If you made a 1-year purchase, restoring your purchase from an iTunes or iCloud backup will restore your purchase as long as the backup was made when you had the Encore enabled app on your device. To restore from a backup, see the section above for guidelines. If you do not have a backup, you will need to contact Shazam Customer Services to have your purchase restored. Please send an email to iphone.support@shazamteam.com. You will need access to your iTunes account history to confirm your purchase

I was granted unlimited tagging because I was a Shazam user prior to November 2009, will I lose my unlimited tagging status when I switch over to a new iPhone?

No. We’re very proud of having users from the earliest days of the App Store, but since Autumn 2011, Shazam provides unlimited tagging to all users, so updating your phone is no issue!

How do I find out which version of Shazam I have?

Open Shazam, tap “Settings” then “About”, the version number is shown at the top of the screen

I'm not an English language speaker and my version of Shazam isn't in English. Why do I still see content in English in biographies and reviews?

We supply relevant content such as reviews and biographies wherever possible. Where we do not have a localized version for you, we have chosen to give you the English content rather than nothing at all.

When will Shazam be available in my country?

Shazam is currently available over 150 iTunes App Stores globally. Your feedback helps us to prioritize releasing in new markets and we'll try to get Shazam in more countries soon.

How big is the application?

The application file size is approximately 8MB to download.

Shazam Fees and Prices

How much does Shazam on iPhone cost?

Shazam offers a free version of its application as well as a separate full feature version called Shazam Encore.

Shazam will continue to support the existing free Shazam app on the App Store.

The free version of the application comes with in-app billing. This means that you can choose to upgrade your free version of Shazam to all the extra features of Shazam Encore within the application without losing your Tags or having to download the Shazam Encore application from the App store.

With the free version of Shazam, you can choose two different upgrading option:

1 Year Subscription to Shazam Encore for $4.99 with access to Unlimited Tagging* and Recommendations for the full life of your subscription.
Lifetime Subscription to Shazam Encore for $6.99 with access to exclusive features for the life of your device. In the future we will be implementing features that will enable you to transfer your purchase to a maximum of 5 devices.

What information does Shazam collect and how does Shazam use it?

If you have allowed location, Shazam collects information on longitude, latitude and altitude when tagging a song. We also store on your handset any information created when we use the location coordinates to create new information such as a Location name.

This information is also transmitted between the Shazam application and our servers to produce the location-enabled Tag result. However, it does not contain any personal information which could allow you to be identified.

Information on how we use your private information is contained in the current Terms of Use of this service which is available in the Shazam page in the iTunes Store on your computer or in the App Store application on your iPhone or iPod touch.

iOS Features

My Tags

Shazam is asking me to allow access to my location. Why?

The location Map feature lets you see your Tags on a map within Shazam. In order to do this we need your permission to let your iPhone or iPod touch give us the location information.

If you're not happy exposing your location then you just need to tap "Don't Allow" when asked. After choosing three 'Don't Allow' options in a row you will not be asked again and Shazam will not be allowed to find your location. The reverse is also true, where three 'Allow' choices will always allow Shazam to find your location.

If you've already (dis)allowed location and you want to change it to a different default, go to the Settings App > Location Services and select your preference for your installed Shazam app.

Note: iPod touch users the location services will only work if WiFi is activated.

The video on YouTube is not by the artist I Tagged. Why?

We do a lookup on YouTube and we get the best match. We depend on the content in YouTube to be properly Tagged for us to check this.

I've heard there are lyrics in the app but I can't see them. Why?

Lyrics are licensed to us and our suppliers on a territory-by-territory basis so it is most likely that we do not yet have an agreement to display them where you are.

I've read that Shazam has integrated with Spotify - but I cannot see this option within my Tag Result - Why?

Spotify is currently available for all Shazam Encore users who have a premium subscription to Spotify. Due to copyright laws, Spotify is only available in the following countries - UK, France, Germany, Denmark, Belgium, Switzerland, Spain, The Netherlands, Norway, Finland and Sweden. As Spotify expands to other region, Shazam will extend support across those regions.

Discover

Shazam is asking me to allow my device to receive notifications. Why?

We've taken advantage of Apple's notification API so that users can be alerted when new Tag charts are available. We publish new Tag charts weekly and enabling notification allows you to be alerted when a new Tag chart is available. You will not be alerted more than once a week.

Will I lose my tags if I update?

Your Tag List will be retained when you update. However, please ensure that you don't delete the current version of Shazam before updating.

Your tags are also held on our servers, and we hope to offer a synchronisation feature in the future.

How do you backup and restore an iPhone or iPod touch?

You will need to connect your device and start iTunes. From within iTunes you can select your device and select Backup.

How do I delete and re-install the application?

You can delete Shazam from the device, or from within iTunes.

From the device, hold your finger on any icon until the icons on your home screen begin to shake or wiggle (the same action you take to move or re-arrange home screen icons).

Touch the X on the Shazam icon and confirm you wish to delete it.

From iTunes, connect your device and select it under DEVICES in the left hand panel.

Select Applications and left click and hold your mouse over an icon until they all begin to jiggle. Click the X on the Shazam icon and confirm you with to delete it.

To re-install the application at a later time, simply visit the App Store, search for Shazam, and select Install, just as you did the first time.

If I am still encountering problems, where can I contact support?

You can contact Shazam's iPhone Support here.

You can also follow Shazam on Twitter for music news and support issues.

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