Shazam on Windows Mobile 2.1 Frequently asked questions

What's new in Shazam on Windows Mobile 2.1?

Shazam Windows Mobile 2.1 features include:

  • Share a music moment: send Tags by SMS or email to friends so they can add the Tag to their own Shazam collection, as well as preview and buy tracks.

  • YouTube: watch artist's videos and other related content.

  • Learn more about the music: read track and album reviews and artist biographies, plus see other music from the same artist.

  • Find what's hot and popular: view Shazam music charts, generated by millions of other Shazamers, to keep up to date with new tracks and artists from the music scene.

  • Search music: easily find music by artist, album or track from over 8 million songs.

  • Registration: Take advantage of the Shazam world of benefits including access to your Tag List online, special offers, Shazam newsletter, feature updates and more.

How do I find out which version of Shazam I have?

To find out which version of Shazam you have installed, start the application and go to the 'Options' menu on your device. Product version information is provided under the 'About' link.

How can I get Shazam on Windows Mobile for my phone?

Shazam Windows Mobile is available in both limited and unlimited versions for download* directly from the Windows Marketplace

*Standard network data charges apply.

Which Windows Mobile devices are compatible with Shazam?

All Windows Mobile devices running OS V6 or above

What can I do with Shazam?

Shazam can identify music anywhere: from the TV, radio, or in a bar.

Shazam is quick and simple to use:

  1. Hold your phone towards the music and select Tag Now.
  2. Within seconds, you'll know the artist, track and other interesting info.
  3. From the Tag Details you can buy related content and share the discovery with your friends.
  4. Find out what's hot and popular and search over 8 million songs.

Product Features:

  • Hit Tag Now to identify playing music.

  • See identified music in My Tags.

  • Buy tagged tracks and related items for your mobile.

  • Read reviews and see release history.

  • Discover music by searching Shazam.

  • See what's hot in our Tag Charts.

  • Share Tag details with friends via email or SMS.

  • View video on YouTube.

What is the cost of Shazam Windows Mobile?

When you download Shazam you will be given a 7 day free* trial with unlimited access to full features and functionality. When your 7 day trial ends, you can continue using Shazam for free* with limited features and tagging or pay once for unlimited usage.

*Standard operator data charges apply.

Will I lose my Tags if I update?

Your Tag List will be retained if you upgrade from any previous version but please ensure that you don't delete the current version of Shazam before updating. Upgrading from older versions of Shazam may result in your Tag history being lost. However, your Tags are also held on our servers and we hope to offer a synchronisation feature in the near future.

The video on YouTube is not by the artist I tagged. Why?

We carry out a lookup on YouTube to get the best match. However, we depend on the content in YouTube to be properly Tagged for us to check this.

I've heard there are lyrics in the app but I can't see them. Why?

Lyrics are licensed to us and our suppliers on a territory-by-territory basis. So it is most likely that we do not yet have an agreement to display lyrics in your territory.

Will Shazam Windows Mobile work in other languages?

At launch Shazam Windows Mobile will support the following languages: English, French, Italian, German and Spanish.

I'm not an English language speaker and my version of Shazam isn't in English. Why do I still see content in English in biographies and reviews?

Wherever possible we supply relevant content such as reviews and biographies. Where we do not have a localised version, we have chosen to give you the English content rather than nothing at all.

How do I delete and re-install the application?

You can delete Shazam from the device. Devices may differ slightly but Shazam will most likely be listed under Menu > Applications. Within the Applications folder locate and highlight the Shazam icon and then select Options > Remove to delete the app.

If you intend to upgrade to a newer version of Shazam, be careful not to delete your existing application before upgrading as your Tags will also be deleted.

To upgrade to a newer version simply start your existing application and visit the following menu option: Options > Settings > Check for Upgrade.

Can I register on Shazam.com?

You cannot currently register your application on shazam.com. However, in some territories you can register on your device. If Registration is available in your territory, a prompt will appear automatically when you start the application. Registering with Shazam enables you to take advantage of the Shazam world of benefits including access to your Tag List on the web, special offers, our newsletter, feature updates and more.

Registration will be available in additional territories very soon and automatic prompts will appear within the application.

How big is the application?

The application file size approx 900KB when installed and 400KB to download.

How much data will I use?

To Tag a track Shazam will record and send from your device a data packet of about 4KB. The audio recording is not stored permanently on the handset. The tag information and artwork we then send to your handset normally uses around 55KB of data. The total amount of data you will download will be dependent on the number of times you view the page and what's displayed on the page. You'll use anything between 1KB and 30KB when you download an advert.

If I am still encountering problems, where can I contact support?

You can contact Shazam's Support at windows.support@shazamteam.com.

You can also follow Shazam on Twitter for music news and support issues.